- At Concrete Aesthetics, we take great care in delivering your products to you, and we partner only with reputed national couriers. Shipping within India is FREE for all orders above Rs. 1999. For orders below that, we charge a flat Rs. 100 shipping fee if order is below 1400.
- In case it is a COD order we charge a flat fee of Rs. 60/- as convenience charges.
- Each product is unique and handcrafted, hence finishing time varies between products. Please check product page for correct shipping times.
- Our courier partners will be able to deliver the shipment to you between Monday through Saturday: 9am to 7pm. Working days exclude public holidays and Sundays. Delivery time is subject to factors beyond our control including unexpected travel delays from our courier partners and transporters due to weather conditions and strikes.
- An email will be sent with tracking details once your order is shipped.
- We will be able to accept order change or cancellation requests any time before we ship your order. Unfortunately, we cannot cancel orders once the shipment is out of our warehouse for delivery.
In the rare event you do not like our products, here is our return policy:
- We accept returns only if you have received a damaged product or a wrong product has been shipped out to you.
- You can email us at email@example.com within 48 hours of receiving the wrong/damaged product.
- Concrete Aesthetics care team will receive and review your return request. Upon approval we will arrange for a reverse pickup at a time mutually agreed upon with you
- Once your return has been authorized, we’d be happy to process your refund via the same payment mode with which you made the purchase.
- We will initiate the refund after we receive the item and it has gone through the necessary quality checks.
- We aim to process all returns within one (1) week. If you have any questions about your return, feel free to reach out to the Concrete Aesthetics Care team at firstname.lastname@example.org
- All returns are subject to the discretion of Concrete Aesthetics. But we’re an easy going and polite bunch of people.